Identity and contact
Name, salutation if you offer it, email address, phone number, postal address for shipments, company name, and role when you represent an organisation purchasing kits.
Privacy Policy
This Policy describes how Drozelonvorl collects, uses, stores, and shares personal data in connection with digital mindfulness guides, pause templates, printable companions, and related services offered through drozelonvorl.ddd. It also covers online advertising and measurement (including Google Ads in Australia) where applicable. We write in plain language while aligning with expectations common across the European Economic Area, the Netherlands, and Australia.
Scope and roles
This Policy applies when you visit our website, create an account if we offer one, purchase or download mindfulness products, join a waitlist, subscribe to product updates you explicitly request, or communicate with us through forms, email, or phone. The data controller responsible for personal data processed for those activities is Drozelonvorl, reachable through the contact channels listed at the end of this Policy.
Where we rely on service providers, they process data only under our instructions and contractual safeguards. If we ever introduce a separate controller relationship, such as a co-branded workbook, we will point you to the relevant notice before collection.
Product focus: every paragraph here ties to mindfulness materials, customer care, and legitimate operation of drozelonvorl. We do not repurpose wellness content for unrelated profiling.
Categories of personal data
Depending on how you engage with us, we may process the following categories. Not every visitor provides every item.
Transaction data
Order identifiers, product titles, licence keys for downloads, payment status, refund references, and correspondence about fulfilment.
Technical data
IP address shortened where feasible, device type, browser language, coarse location derived from IP, timestamps, and diagnostic logs needed to secure the service.
Sensitive information
Our product forms are not designed to collect sensitive categories. If you voluntarily disclose health-related context in a free-text field, we treat it with additional care and only use it to respond to your request unless separate consent is required and obtained.
Legal bases and consent
Where the GDPR applies, we rely on the following bases: performance of a contract when you purchase downloadable guides; legitimate interests in securing our site, understanding aggregate product performance, and improving clarity of our materials, balanced against your rights; consent when we place non-essential cookies, send optional newsletters, or capture optional survey fields; legal obligations for tax and accounting records.
For Australian visitors, we handle personal information in accordance with the Privacy Act 1988 (Cth) where applicable, including APP principles around notice, access, and correction. You may withdraw consent for optional processing at any time without affecting the lawfulness of earlier processing.
How we use personal data
- Deliver mindfulness products, unlock downloads, and provide support tied to your order.
- Respond to questions submitted through the contact form or email, including follow-up clarifications.
- Send transactional notices such as receipts, licence reminders, or policy updates that affect your purchase.
- Maintain security, investigate misuse, and protect the integrity of drozelonvorl.
- Measure aggregated interest in product pages so we can refine pacing, typography, and content structure.
- Comply with accounting, consumer, and regulatory requirements in jurisdictions where we operate.
We do not sell personal data. We do not allow third parties to use your contact details for their own marketing without explicit opt-in.
International transfers
Some providers may process data outside your country, including in the European Union, the United States, or Australia. Where GDPR applies, we rely on adequacy decisions or standard contractual clauses approved by the European Commission, supplemented by technical measures such as encryption in transit.
For data handled in Australia, we assess overseas recipients to ensure they meet comparable safeguards where APPs require that step.
Retention
We keep personal data only as long as necessary for the purposes above. Order records typically remain for seven years to meet tax obligations unless a shorter period applies. Marketing consents expire when you unsubscribe. Support tickets may be archived in line with operational needs and then deleted or anonymised.
Security measures
We apply access controls, encryption for transmissions, patching routines, and staff training. No online service is perfectly secure; please use strong passwords and protect your devices when downloading mindfulness files.
Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. You may lodge a complaint with a supervisory authority in the EU or with the Office of the Australian Information Commissioner for eligible matters.
To exercise rights, email askuse@drozelonvorl.world or use Contact. We respond within one month where GDPR applies, and within a reasonable period under Australian law, and we may ask for reasonable identity verification.
Marketing communications
We only send promotional emails about new mindfulness products or studio notes when you opt in. Each message includes an unsubscribe link. Transactional emails related to purchases or policy changes may still arrive because they are part of service delivery.
Advertising and online measurement
We may use online advertising services (including Google Ads) to reach audiences in Australia and elsewhere. Those platforms may process limited data to deliver and measure ads, attribute visits or conversions, and cap frequency. Processing is subject to the platform's terms and privacy notices, in addition to this Policy.
Where required, we rely on consent for non-essential advertising or measurement cookies or similar technologies. You can adjust ad personalisation in your Google Account (Ads Settings), use industry opt-out tools where available, and manage cookies as described in our Cookies Policy.
We do not use advertising to promote restricted content categories or to make health outcome claims. Our ads and landing pages describe educational digital products and general wellness information only.
Automated decision-making
We do not make solely automated decisions that produce legal or similarly significant effects about you. Personalisation on drozelonvorl.world may reorder suggestions, but humans remain accountable for substantive answers you receive from support.
Children
Our products target adults and teams. We do not knowingly collect data from children under sixteen without parental authority. If you believe a minor provided data, contact us and we will delete it promptly where appropriate.
Changes to this Policy
We may update this Policy when we launch new mindfulness offerings, adjust subprocessors, or respond to legal guidance. Material changes will be announced through a notice on the site and, where appropriate, email. Continued use after the effective date constitutes acceptance unless objection is permitted by law.
Contact
For privacy questions about drozelonvorl products: askuse@drozelonvorl.world, phone +61 2 6247 4199, or post to 342 Victoria St, Darlinghurst NSW 2010, Australia.
We document requests, track follow-up, and store outcomes in line with this Policy.
If you need this Policy in another format, ask and we will endeavour to assist.